Next, Developing Customers and Products contains three instructional videos that will improve your product-design skills and help you build better backlogs:

In Collaborative Chartering you’ll learn how to get project teams and programs on the same page early. You’ll learn how to bond your team around what matters: goals, success measures, constraints, and delivery cadence.

Topics covered:

• Why should you invest in chartering?
• Who should you invite?
• Framing the chartering window
• Why are you doing what you are doing?
• Naming goal and success measures
• Mapping the project community
• Working agreements and community contracts
• Surfacing strengths, challenges and constraints
• Establishing a delivery cadence
• Visible charters provide more value
• Chartering checklist

Pragmatic Personas shows you how to bring your users to life for your team. Using personas as design targets lets you focus on what is needed instead of what is specified.

Topics covered:

• How well do you know your market?
• What value do personas provide?
• How pragmatic personas differ?
• Who should you invite?
• Creating your first persona
• Using personas to guide deeper interviews
• Personas checklist

In Story Mapping you’ll acquire skills that radically improve your backlogs and user stories. The tools you’ll acquire here let you grasp the big picture missing on so many agile projects. Story Mapping will help you connect teams through a clearer connection to business processes, test cases that cross stories, and end-user documentation.

Topics covered:

• Challenges with backlogs and story writing
• The trouble with templates
• Who should you invite?
• A short discussion of stories
• How to creating story maps
• Visualization drives better discovery
• Backlog items not contained in story maps
• Story maps help cross team planning
• Startup costs (non-functionals)
• Story mapping checklist